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Free shipping for all orders | 30-days returns

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Returns & Refunds

Return And Refund Declaration

In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.

Situations When We Refund

  1. Product issues
    We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within 3 business days.
    2. Item out of stock
    If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
    3. PayPal Issues
    If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within 3 business days, we will automatically refund the order.

Shipping Fee

If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, please contact us

Policy Exclusions

Goods are not covered by our 30-day return or refund policy if:

  1. The product serial number and product was not distributed Lolafu;
    B. Goods have been worn and damaged, stretched or contaminated.
    C. Goods were damaged or worn out by improper use.
    D. Goods are returned without included accessories.
    E. Goods are stored or exposed to extreme environments;
    F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
    G. Partial goods of a complete set are be returned;
    H. The claim is made more than 30 days after you received the goods.

RETURN INSTRUCTIONS

Send us a few pictures of the item(s) at info@lolafu.com and explain the reason of the return as detailed as possible. Please insert your order number in the email subject.

Our team will send you via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 30 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.

Once the item is returned to our warehouse we will issue a refund. It may take up to 5-10 business days for the refund to appear in your account.

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